Although one of the most affected countries by Covid, Peru is also highly dependent on tourism. For this reason, national authorities and the private sector have been continuously working on getting ready to offer a safe travel experience.
Besides a few (closed) highlights, most Peruvian attractions can already be experienced without hassle or risk thanks to the safety protocols in place.
At RESPONS (based in Cuzco) we take all measures and precautions very seriously. Our operations cover more or less the whole country, and sometimes beyond borders, so our commitment is to make sure that you enjoy your holidays (no matter where you are) without worries.
RESPONS complies with local (Ministry of Health), regional (Regional Tourism Direction), and global (World Travel & Tourism Council) protocols, moreover, we will put in practice any additional procedure that we consider necessary to bring safety to all parts involved in our operations during your vacations.
In the end, Peru is marvelous and worth experiencing at least once in a lifetime, or better: more than once 😉
Moreover, we are frequently updating protocols according to the new knowledge about the pandemic. You can check out our Further information on our procedures section below.
We know that it is a possibility, and so, we want to give you peace of mind, as we understand the situation could change at any time.
This is why we adapted our terms and conditions to the point of most flexibility, but please take into consideration that our reach ends where the competence of others begins.
These times taught us that too much time in advance is not necessarily good, so we only ask for full payment 35 days before your arrival to Peru. Flights are the exception, as to guarantee availability and fares, they must be purchased as soon as you confirm that you are pleased with the itinerary. That means they will need to be paid in advance. There might be some specific services that also need a prepayment and are not reimbursable, like the Inca Trail entrance tickets. These would also have to be paid in advance and are excluded from the late payment policy. We will inform you honestly about these exceptions.
From the moment you made your payment, our cancellation policy is as follows:
*You can of course book the domestic flight(s) on your own; in this case, the prepayment does not apply. Please note that we can’t assist with any issues concerning flights that haven’t been booked by us.
RESPONS strongly recommends all travelers to have a good travel insurance for the duration of the trip which includes mountain activities. If it can include covering costs in case of molest, social unrest, natural disasters and/or covid-related costs that would be preferable.
In this link, we provide independent research on the best travel insurances, conducted by a third party. Please consider this only as an example of the array of options. We don’t take responsibility; this link is meant for guidance only.
You will realize, very soon, that all communication with us is quick, and it stays like that after the purchase of your trip, and all the way until you get back home.
Every traveler, family, or group, gets a SIM card which will give you constant support from our side. Moreover, every guide, driver, local family, or service supplier in turn, is aware of the procedure to reach out in case of any contingency.
Twelve years in the business gives us extensive experience dealing with a variety of situations, but don’t get us wrong, this isn’t making us relaxed or confident that nothing unexpected might happen. We are always alert.
Plan for vigilance, prevention, and control over Covid-19 at work, including:
Implementation of training obtained by Certification on Covid resilience (by Travelife), involving:
Workshops on safety and health procedures with suppliers, including: