Policy and Terms

Price

The price is in U.S. dollars because this is the most used currency in Peruvian banks and the tourism sector. You can pay us in several currencies but the price in USD is always the base and binding. What you pay may therefore change due to variations in the exchange rate, especially for your second payment.

Prices are based on Peru’s “Services Export Laws”, which means that tourists do not need to pay part of the added value taxes. For some trips, this lowers the price considerably. However, it is only valid for temporary stays of less than 60 days in Peru, which we need to prove to the peruvian Tax Authority by delivering a copy of each traveler’s passport (and a form with your Date of Entry, which we will print for you). Please make sure you send us the passport copy or photo before your trip: otherwise we will have to ask you to pay more sales taxes (Late Charge). If your entry date doesn’t match the first day of the itinerary we made for you or (part of) your party doesn’t comply with these rules, please inform us before booking.

Payment

The costs for the domestic flight(s) should be paid 100% in advance, upon confirmation of your reservation (without this prepayment we can not proceed with the booking of your flight(s)). You can of course also book the domestic flight(s) on your own; in this case the prepayment does not apply. Please note that we can´t assist with any issues concerning flights that haven´t been booked by us.

At least 35 days before arrival, we ask you to pay the rest of the total amount. Please note that the USD price prevails; if the exchange rate changes a lot, your outstanding payment may also change (if your currency is another than USD).

Should you wish that we book other tickets well ahead for you to ensure availability (such as for example Machu Picchu or Inca Trail tickets), those will have to be paid 100% in advance as well, upon confirmation of your reservation. It is of course also possible to wait until 35 days before your trip with those bookings, but those tickets usually sell out quickly. Your trip designer will inform you in detail about your options.”

Not included

Items not specifically indicated as included, are generally not included. Examples are international flights, early check-ins or late check-outs (unless stated otherwise), souvenirs, laundry, tips, insurance and other personal expenses, and those items marked as optional or “Your Cost”. Optional excursions should be booked in advance with RESPONS.

Cancellation policy

In case you would have to cancel the reservation, we unfortunately need to charge you costs which we can not get back. We ask you for your understanding. These are the conditions:

  • By canceling your trip 30 days or more before arrival: RESPONS charges 0% of the total amount (excluding flight(s)). If flight(s) have been booked through us, we can proceed with the cancellation according to the conditions of the Airline or postpone them free of charge in most cases within the limits of the airline’s conditions. Additional charges may apply when you have to change the date. This is out of our control. The same applies for other tickets that were bought in advance (like Machu Picchu or Inca Trail).
  • By canceling your trip 29-16 days before arrival: RESPONS charges 15% of the total amount, excl. flights;
  • By canceling 15-5 days before arrival: RESPONS charges 30% of the total amount, excl. flights;
  • By canceling 4-3 days before arrival: RESPONS charges 50% of the total amount, excl. flights;
  • By canceling within 48 hours prior to arrival in Peru, we need to charge you 90% of the total amount, excl. flights.

Certain costs such as tickets for the Inca Trail might not be covered under the above arrangement because these are non refundable. We will inform you honestly about these exceptions.

Communication during your trip

If you book a custom itinerary of longer than six days with RESPONS, we will provide you with a Peruvian SIM card and also add you to a private WhatsApp Group, allowing us to communicate almost every moment with each other. You can buy credit for calls and data usage yourself (we will provide instructions) and use your own (unblocked!) phone. You can give the number to someone back home for emergencies, but please be aware that text messages and phone calls from abroad don’t always arrive. It is better to use an online chat/call app like Whatsapp to ensure the best communication with your relatives back home. Remaining credit at the end of your trip cannot be returned.

If you have booked excursions through our platform, a SIM card is not included, but highly recommended. But there is also good wifi in most hotels, restaurants and some public areas.

Insurance

RESPONS strongly recommends all travelers to have a good travel insurance for the duration of the trip which includes mountain activities. If it can include covering costs in case of molest, social unrest, natural disasters and/or covid-related costs that would be preferable.

Other important notes

If flights or trains are included in your program, prices cannot be guaranteed until the reservation has been made (upon first payment and with complete personal data). Flights and trains might fill up quickly, causing changes in prices, schedules and even routes. We will, of course, inform you timely about flight or train price changes.

All entrance fees are subject to change without previous notice.

Prices subject to change for 2022. Rates not valid for National or Religious Holidays, when hotels, transportation and other services have different prices. Once you book, we’ll make sure to give you the correct price before you make any payment.

In case of force majeure or unexpected events before or during the trip (accidents, strikes, climatological circumstances, earthquakes or other natural phenomena, safety conditions, political factors, denial of entry permits or visas, legal affairs of the traveler, health matters, etc.), RESPONS may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is accepted by the passenger with purchasing the services. RESPONS will try its best to have your trip continue as planned. We will refund you within our possibilities and policies of providers involved in the organization of your trip. In case that those circumstances lead to additional costs, those have to be covered by you or your travel insurance. We will obviously do our best to keep additional costs to a minimum.

As a traveller, you also have the obligation to inform us previously about any (medical) condition that might affect a correct implementation of your itinerary. If anything happens along the way, RESPONS will not be held liable or responsible. We will assist where possible, of course.

If you have booked a custom itinerary, you will receive all the necessary information for your trip digitally from one of us, around two weeks before departure. This will be an updated version of your travel itinerary with pick-up times, names of guides, etc. We don’t issue vouchers: that won’t be necessary.

If you have questions about how we process your personal data, please refer to our Privacy Policy.

Any questions; let us know!

How to prepare for your trip

Please use the following links to prepare for your trip on our website:

What to Pack for your Trip to Peru?

What is the Best Time to Travel to Peru?

Stay Healthy (article soon to be updated)

Stay Safe (article soon to be updated)

Be a RESPONSible Traveler (article soon to be updated)